|Getting Started||Return to top ^|
You can also test your Internet download connection using http://www.speedtest.net. Just click on the yellow star and it will begin. Once complete, it will show your download speeds.
|Register for TonTon||Return to top ^|
I am already a member of TV3, 8TV, ntv7, TV9, Gua – do I need to register for TonTon?
What do I need to register?
|Login to TonTon||Return to top ^|
8TV Report A Bug
|Find TV Shows/Movies||Return to top ^|
You can find videos through these ways:
|Watch TV Shows / Movies||Return to top ^|
|Click a thumbnail
See the show you like or the episode you want; just click on the image. It will take you direct to the show's list of episodes or start playing the episode you want.
|Overseas Viewers||Return to top ^|
|I see the message 'This video is not available in my region.' What does this mean?
Our content on TonTon is currently only available for Malaysian viewers. To cater for international demand, Buletin Utama and selected top programs remain open for our overseas audience. If you see the message ‘This video is not available for your region', our geo-block technology recognizes your location and you will not be able to view this content.
Our plan is to increase the number of content available for our overseas users and we will alert all members once this happens.
|Report a bug / problem||Return to top ^|
If you have problems logging or with registration – fill out the form here
If you have general questions or want to just say hi; drop us an email to email@example.com
|TonTon Features||Return to top ^|
|Technical Tips||Return to top ^|
|The video keeps stopping to buffer, what can I do?
Those annoying stops and starts are usually due to network congestion, meaning there's not enough bandwidth to stream the video you want. Buffering is when the video server stores data to the buffer for a few seconds so that if your network slows, it will continue to play. At TonTon, our videos use dynamic Multi-Bitrate streaming to make the most of your user experience. This means, if your bandwidth is not enough to stream video files, it will automatically adjust to suit your bandwidth needs. And it will do it without you needing to do anything!
We also test our sites and videos through different connections and browsers to make sure they run but hey, we can't guarantee a smooth connection for all as this will depend on your ISP's performance at the time.
Call your Internet Service Provider (ISP)
TM Streamyx and Celcom Broadband: 100
Jaring: 603 8991 7080
Time: 603 2730 5287
Digi Broadband: 016 299 3333 (Helpline)
P1 Wimax: 1-300-800-888
Celcom Broadband: 1300 111 000
Call the above ISP's if you are expecting a higher bitrate but are not receiving it. There could be problem with your connection or known network congestion in your area.
Sound plays too fast
I can't see the Chinese Characters when I want to post a comment, why?
|Contact us||Return to top ^|
If you still need help or just want to say hi? Drop us an email to firstname.lastname@example.org
Sales and Advertising queries send an email to our Head of Sales: Kingston@altmedia.my
Please note that customer service queries will only be answered Monday to Friday between the hours of 9.00am and 7.00pm